Irene Druska, a long standing QSR support team member retired recently. Many of you worked with Irene during her 20 years at CAS Toronto. Not wanting any special notice, she left quietly.
As her supervisor during the past three and half years, I want to publicly acknowledge her years of service. I was proud to work alongside such a skilled and dedicated team member. Many caseworkers benefitted from her support in navigating complex requirements in a very comprehensive service application. She knew the requirements; the best practices; and the solutions for countless situations not imagined by system developers.
Irene did her work quietly, confidently, with singular focus on determining the best solution. Our work tracking and testing application is full of her recommended improvements, observations, and corrections to systemic flaws. Often when an issue arose, she could point to an earlier recommendation that would have prevented it.
During my 30 years of system development, Irene was one of the best testers I ever worked with. Her unique ability to uncover problems early and to emulate expected and unexpected user behaviour sent many test releases back for re-work. Developers were sometimes frustrated. They grew to appreciate her contribution to better quality by that early identification and to reduced future frustration and fixes.
Those who received help from Irene never detected that she had answered the same question, sometimes to the same person, many times previously. Often, as workers valued her understanding, she reminded them that the question had shifted from help with the service system to help with the case.
Irene’s work continues not only in the enhanced capabilities of those she helped, but also in many of her online tutorials in the CASTLE Intranet and the hundreds of service system documentation pages in the data model wiki.
Before leaving, Irene mentioned looking forward to more time with Cooper, her rescue Greyhound, and to instructing more Tai Chi classes.