US government sits that citizens like

Citizens’ preferences among US government web sites demonstrate some fundamentals of web information design. The paper referenced by the article re-affirms what many public service information providers already know:
quality of search and navigation are key drivers of user satisfaction
solid navigation reduces use of search
first time visitors less satisfied than repeat visitors
challenge to convert first timers into repeats
satisfaction with the web channel correlates with satisfaction with other gov. info and service channels.
Top rated portal/main department sites:
http://www.cancer.gov
http://archives.gov/presidential_libraries/ (Presidential Libraries)

Top rated info/news sites:
http://medlineplus.gov and http://medlineplus.gov/esp (spanish ver)
http://www.4women.gov/
http://www.pueblo.gsa.gov/ (Fed Citizen info Ctr.)

Top rated gov e-commerce/transaction sites:
http://catalog.usmint.gov (I found this one tacky, but easy to buy from — which is what matters in this instance)
http://www.fafsa.ed.gov/ (student aid application)
http://www.ssa.gov/retire2/index.htm (retirement planner)

Top rated gov career site:
http://www.cia.gov/employment/ (guess where :)

A.S.M.

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About mielniczuk

Community, systems, design, collaboration, change, evidence, Intelligent Accountability(c)
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