Will miss wringing the most out of the systems and your data collection efforts. This was my last day at Sandy Hill CHC. Two years ago I’d accepted a contract to help make NOD work for you. It was / is a necessarily complex and unnecessarily ugly system that gets in the way of good practice more than many other electronic health record (EHR) systems. I’d been impressed during a peek at NOD V10. Getting the bugs worked out and contributing to a far better user experience was going to be a nice assignment. All that changed when Telus bought it out. Nothing but the absolute minimum was going to be done for a system with a marked life span. Having worked in commercial software development and system replacement projects, I know the vendor strategy is to listen, talk nice and do as little as possible. Some may have wished I’d done the same.
I prefer honesty and transparency. I believe that more eyes make for better results. The wiki and the intranet are crucial to sharing information across departmental and other silos.
The records SHCHC creates about the people, groups and communities it works with capture the details which are the evidence of professionals exercising their best judgement and the organization living up to the reasons which gave it life. Within them lies a treasure trove of observations which could lead to better results, new approaches and stimulating perspectives. The lives of the people they represent also deserve digital accuracy and validity. There is no current profession or job that will not be touched by machine learning and artificial intelligence. Those records will feed these trends. Miscues will not wait for sampled file reviews.
I would have liked to meet with each Super User to get a more personal perspective on what you and I could have done differently to make both NOD and the transition period easier. If you have thoughts to share, please contact me. Also I live in the neighbourhood; happy to meet and chat.
Two years ago I came to Sandy Hill to find a doctor. Instead, I found a job. It’s been largely very enjoyable. Particularly missed are Darren and John who manage one of the most stable systems I’ve encountered in 37 yrs. Lynne and Tyler could always be counted on to pick up tickets, to answer the many things I did not know, and to commiserate on the impossible. Working with Kyle to improve on/off boarding processes using the intranet and on privacy also made for enjoyable solutions to organizational needs. Last but not least are the many NOD users who took the time to record and report the details when it did not work. Resolution of many was beyond Sandy Hill or AOHC. Keep submitting what does not work and what you would like in the new system. The ticket system is the repository of your efforts. Some of it will make a difference.
Hopefully, I was able to do the same. Anybody need a hand with data wrangling or system taming?